Refund policy

Effective Date: 27 September 2026

At Dhiya Fashion, we take great care to ensure that every saree is checked and packed carefully before dispatch. We want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Return Eligibility

Returns are accepted only in the following cases:

  • The product received is damaged or defective.

  • The wrong product has been delivered.

  • The product received is significantly different from the product ordered.

To be eligible for a return, you must contact us within 24 hours of delivery.

The product must be unused, unwashed, unaltered, and returned in its original condition with all original packaging, tags, and accessories, wherever applicable.

2. Damage or Defect

Please inspect your parcel immediately after delivery.

If you notice any damage or manufacturing defect, contact us within 24 hours of delivery with:

  • Your order number

  • Clear photographs of the product

  • Clear photographs/videos of the packaging

  • A brief description of the issue

Our team will review the request and confirm whether the product qualifies for a return or replacement.

3. Wrong Product

If you receive a product different from the one ordered, please contact us within 24 hours of delivery.

After verification, we may arrange a replacement or provide another appropriate resolution.

4. Non-Returnable Items

Returns will generally not be accepted for:

  • Products that have been used, washed, worn, altered, or damaged after delivery.

  • Products without original packaging or tags.

  • Products where the issue is caused by improper handling or care after delivery.

  • Return requests made after 24 hours of delivery.

  • Products purchased during clearance or special sale periods, where specifically stated as non-returnable.

Minor variations in colour may occur due to lighting, photography, screen settings, or device displays and may not be considered a product defect.

5. Return Process

If your return request is approved, our team will provide the necessary return instructions.

Please do not send any product back without receiving confirmation from Dhiya Fashion.

Returned products may be inspected before a replacement or refund is approved.

6. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, wherever applicable.

The time taken for the amount to reflect in your account may depend on your bank, payment gateway, or financial institution.

7. Shipping Charges

Original shipping charges, if any, may not be refundable unless the return is due to a confirmed damaged, defective, or incorrect product.

Where a return is approved due to an error on our part, Dhiya Fashion will provide the appropriate return instructions.

8. Order Cancellation

Cancellation requests may be accepted only if the order has not already been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

9. Contact Us

For return or refund-related queries, please contact:

Dhiya Fashion
Email: support.dhiyafashion@gmail.com
Phone/WhatsApp: 9751638409
Address: 5/155,kattur,Amani kondalampatty,Nattamangalam,salem,636010