Shipping policy

Effective Date: 27 September 2026

At Dhiya Fashion, we aim to process and dispatch your orders as quickly as possible while ensuring that every product is carefully checked and packed.

1. Order Processing

Orders are generally processed and dispatched within 24 hours of successful order confirmation, subject to product availability, payment confirmation, weekends, public holidays, and unforeseen circumstances.

2. Delivery Timeline

Once dispatched, orders are generally delivered within 3–5 business days.

Delivery timelines may vary depending on the destination, courier service, weather conditions, public holidays, remote locations, or other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Any free-shipping offer will be subject to the terms and conditions of the respective offer.

4. Tracking

Once your order has been dispatched, tracking details may be shared with you through your registered email address, phone number, WhatsApp, SMS, or other available communication channels.

You can use the tracking information provided by the courier to monitor your shipment.

5. Delivery Delays

Although we aim to meet the estimated delivery timeline, delays may occur due to:

  • Courier or logistics issues

  • Weather conditions

  • Public holidays

  • Natural events

  • Incorrect or incomplete address information

  • Remote delivery locations

  • Other circumstances beyond our reasonable control

If your order is delayed, please contact us and we will assist you in checking the shipment status.

6. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Dhiya Fashion will not be responsible for delivery failures caused by incorrect, incomplete, or outdated address details provided by the customer.

Additional shipping charges may apply if a shipment needs to be re-dispatched due to an incorrect address.

7. Failed Delivery

If the courier attempts delivery and the recipient is unavailable, the courier may make additional delivery attempts or return the parcel to the sender according to its delivery policy.

Please ensure that someone is available to receive your order whenever possible.

8. Damaged Package

If the package appears visibly damaged at the time of delivery, please take photographs/videos of the package before opening it and contact us immediately.

For product damage claims, please refer to our Return & Refund Policy.

9. Contact Us

For shipping-related queries:

Dhiya Fashion
Email: support.dhiyafashion@gmail.com
Phone/WhatsApp: 9751638409
Address: 5/155,kattur,Amani kondalampatty,Nattamangalam,salem,636010